FAQ

As soon as the pandemic started in NYC we moved our warehouse from Brooklyn to Beacon, NY, in order to keep shipping orders with all safety necessary. We are taking all precautions according to the updates of the World Health Organization.

We take secure payments by debit/credit card, Shop Pay, PayPal, and Google Pay. 

Flat rate shipping for $6.45 and we offer free shipping on all orders over $65.00. USA only.

We accept exchanges or store credit on our products within 15-days of purchase. The product must be in original condition and never removed from packaging. We don’t accept exchanges of products that were worn, washed, or altered. 

When you want to exchange design with another, you are responsible for the exchange shipping rates. The shipping cost incurred for returning item/s to for an exchange or refund is not covered nor reimbursed by us.

First of all, we are terribly sorry and hope it never happens. All of our products are hand made, and like all things, this may happen once in a while. If however you do receive a damaged item or there is a manufacturing fault, please contact Customer Care at hello@joyfullook.com as soon as possible.

Hand-wash your tights with cold water inside out without soaking. Air dry. 

Do not tumble dry. Do not dry clean. Do not iron. 

If treated with tender loving care, your tights and scarves can last years, due to the high quality of the materials. 

Our opaque tights are reversible, so you can show your favorite design or hide it (when you want only the solid color to be seen). 

Our opaque tights come in elastane and cotton. The thickness is 120 denier for polyamide, and 100 denier for cotton tights, making them not see through. However, it is recommended to cover the waste area.

The sheer tights are lighter, 20 denier, and transparent, perfect for warm days and night outs. 

Our opaque tights are perfect for the cold weather, keeping you warm and elegant. 

Yes, all of our tights are full-length. You can choose between tights or footless tights.

No, our tights are made to fit all types of bodies with comfort and freedom. The elastane makes them flexible and stretchy. Our material is guaranteed to not stay stretched and fit your body.

Hand-wash separately in cold water, avoid wringing. Please check the tag attached to it as material for scarves very.

No, all of our scarves are vegan friendly and cruelty-free. 

Our scarves come with instructions on the label but we have also a video explaining how to wear them here.

In that regard, you can always choose your own way of wearing it.

Yes, all our scarves are handmade women in Israel. 

Our 120 denier styles fit sizes 0-14, our 100 denier cotton styles fit sizes 0-10 and our 20 denier sheer styles fit sizes 0-10.

Yes. Due to the high quality of elastane, our tights stretch and fit a wide range of sizes. 

As the adult type, the tights for kids also fit a wide range and are divided by age 2-4 years, 4-7 years, and 7-11 years old.