Shipping
Flat rate shipping: USD 7.95
Free shipping above $100
Shipping to Canada: VAT and duties may apply.
Once your entire order has been shipped, we will e-mail you a shipping confirmation with the tracking number.
Returns
We accept exchanges and refunds on our tights within 30 days of purchase!
We only ask that the following requirements are met:
- Item(s) must be in original condition and never removed from packaging.
- Item(s) must not have been worn, washed or altered in any way.
Unfortunately, we cannot accept any returns that do not meet the above requirements.
Are returns free?
The shipping cost incurred for returning item/s to Joyfullook for an exchange or refund is not covered nor reimbursed by us.
What if my order arrives damaged, or there is a fault?
First of all, we are terribly sorry and hope it never happens. If however you do receive a damaged item or there is a manufacturing fault, please contact Customer Care immediately.
My order is lost! What do I do?
Oh no! If your package has been lost in transit, please reach out to Customer Care right away.
After an order has been delivered to the correct shipping address, we are not responsible for lost or stolen packages.
The customer is responsible for paying for shipping costs for returning any item(s) using a trackable shipping method. All shipping costs are non-refundable.
Refunds (if applicable)
Once your return is received and inspected we will send you an email to notify you that we have received your returned item and on the approval or rejection of your refund.
If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment.
Customs Policy
Payment of any duty and import tax is the responsibility of the recipient which are collected at the time of delivery. These charges are not included in the total at checkout. They are determined by the customs agency in the destination country and beyond our control.
If the recipient refuses delivery of their order due to a customs charge your package will be considered abandoned and disposed of by the shipping carrier and therefore, your order is not eligible for a refund.
Any questions please email us at hello@joyfullook.com.
